It's a Heartbreak, nothing but a Heartbreak...

I've been working at my new job for about a month and it is a challenge. Like today I had to tell a young woman, recently widowed, that the money she is depending on to live won't be coming for a few weeks. She went off on me and I let her. What else could I do? I had to excuse myself to the bathroom after the call because I was about to cry. There is one thing that gets to me and it's heartbreak, real heartbreak. Thinking about how desperate that woman sounded still makes me well up. I know that I am tough enough for this job, but this was a hard one.